The Volunteer Journey

Photo by Nick Fewings on Unsplash at https://unsplash.com/photos/zF_pTLx_Dkg

I like to start each year writing down what the volunteer journey looks like in my organization: what are all the steps they take and what are our processes at each of them. Writing everything down allows me to see the big picture of my program and check what is in place, what needs to be updated or improved, what no longer serves us, and what can be implemented.